Privacy Policy

Site Doctor 911 is committed to protecting and respecting the privacy of all site visitors. All information collected from visitors is used for administration and customer relations purposes only and is kept confidential. We have taken security measures to ensure that our visitors’ information is protected against loss, alteration or misuse. All transmissions of private information over the Internet are encrypted using standard SSL protocols.

Your contact information may be used to follow-up on a request, subscribe to email newsletters and to provide you with services or information that may be of interest to you.

The type of personal information we collect falls into 2 categories:

Customer feedback and support:
Provides a mechanism for requesting information from us. This information also provides us with insight on how we may improve our products and services to meet your needs.

Email correspondence:
Used to respond to your inquiries of all kinds. With your permission, may also be used to communicate information about Site Doctor 911 and our products and services.

When visitors use this website, information such as length of visit, the pages visited and the referrer are stored by us. This is for internal use only. Analyzing traffic to our Web site helps us improve our services and marketing strategies.

This website automatically collects non-personally identifiable information from you when you visit our site. This includes click stream data, your Internet Protocol (IP) address and information collected through the use of cookies, as explained below. Site Doctor 911 aggregates this information about your visit with those of other visitors. You are not personally identified in any way.

Click stream data
This data includes general log information (click stream) such as the full Uniform Resource Locator (URL) of the pages you accessed on SiteDoctor911.com. We also collect referral and aggregated “click-through” statistics such as page views, unique visitors and time spent on the website. This information helps us provide you with a continually improving and enhanced online experience, including the ease and speed of navigation to help you find the products, services and information you need.

Internet Protocol (IP) address
This is the address used to connect your computer to access the Internet. This information may be used to investigate unauthorized attempts to access, alter or delete data, the spreading of viruses and other illegal intrusions to the website.

Cookies
A cookie is a small file that a website transfers to your computer to allow it to remember specific information about your session while you are connected. Your computer will only share the information in the cookie with the website that provided it, and no other website can request it. There are two types of cookies, session and persistent. Session cookies last only as long as your Web browser is open. Once you close your browser, the cookie disappears. Persistent cookies store information on your computer for longer periods of time.

We may use session cookies for technical purposes such as to enable better navigation through the Website, or to allow you to customize your preferences for interacting with the Website. The cookies help us recognize repeat users, facilitate the user’s access to the website and allow us to track usage behaviour that will lead to content improvements. We use cookies only for the above-mentioned purposes.

We also reserve the right to use persistent cookies and/or to require users to input their names and passwords to access the Website. At no time is your private information, whether stored in persistent cookies or elsewhere, shared with third parties who have no right to that information. If you do not wish to have session or persistent cookies stored on your computer, you can turn them off in your browser. However, this may affect the functioning of some web sites.

At anytime you can have your name removed from our mail or email marketing lists. You may opt-out by editing your online profile or by contacting our Customer Support team at help @sitedoctor911.com.

You can access your personal information by contacting the Customer Support team at: help @sitedoctor911.com. To assist us in processing your request, please include the following details:

Contact information (your name, address, email and telephone number)
Details of the request (e.g., change of email address, unsubscribe from a newsletter, review of your personal information, etc.)

While we take measures to ensure that the links on our website are to reputable and well-established companies, we are not responsible for the privacy practices of those websites. We encourage you to read and become familiar with the privacy policies of those websites before you volunteer any personal information.

We reserve the right, at our discretion, to modify, update, add to, or remove portions of this policy at any time.

If you have any questions or concerns over our security and privacy policies please contact us at:

The Site Doctor
701 Rossland Rd E, Suite 255
Whitby, Ontario, Canada L1N 9K3
or via e mail: help @sitedoctor911.com

Please put “Attention: Privacy Officer” in the subject line of any correspondence.